Best Buy #220 at 5801 N May in Oklahoma City encourages customer frustration. They delight in shuttling customers needlessly from one long line to another and another and another until finally you give up in despair and leave. Although there are always dozens of clerks standing around chatting with each other or texting their girlfriends/boyfriends, there is never anyone knowledgeable or entrusted to provide customer assistance. When you ask to speak with a manager the employees stonewall, even going so far as to claim they do not know the names of the store managers. Best Buy institutionalizes and endorses poor customer service by making it impossible for customers to reach a member of management and be heard. Changes are desperately needed at that location.
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