I have been a DirecTV customer for several years. I am now going through a rough patch financially. Through no fault of my own, I can only pay my most important bills like utilities, rent, etc. I explained this to a representative over the phone and said I would not be able to make any payments until I got caught up. I was told, "Thank you, ma'am, I won't bother you again." My service was turned off.
I had the understanding that the service would be turned back on when I sent the back payment. Then I found out by mistake that they tried to withdraw $236.04 from my debit account. It was declined because I didn't have enough. I called the company to find out what was going on and explained that I still considered myself a customer and that I had every intention of paying my back payment. I was told pretty much, "Tough, you can have your service back when you pay $236.04."
I cannot afford this! I feel like I'm being strong-armed. I couldn't afford the back payment, and now this? Can they do this? How do they keep customers if they can't work with them?
0 comments