September 17 our television just go wrong. I named conn's (repair dept.) & was instructed to call toshiba. Named toshiba & put up a consultation. The service agent however the part could be more a week. I told him that i bought an warranty from conn's & was told from the salesman at that time of purchase when we'd any problems they'd change your television no questions asked. The toshiba broker recommended to call conn's since we paid for this prolonged warranty. I named connis on september 19 & told them exactly what the toshiba broker explained. They said "oh no we-don't substitute the television we've to return out atleast three times & then we'll replace it" this is exactly why its better you undergo us subsequently toshiba so we could record the service calls. And so i put the service phone & was told he'd be on september 22 between 2-4. Juan turned up sometime after 4. This could be the beginning of many inconsistencies by connis. Juan (conn's authorized agent) turns up & i allow him know precisely what toshiba's service agent said the problem was. He explained no that isn't the issue you've a faulty pcb the primary frame pc of it its not rebooting. He explained he'd place an order for your new component & he must have it in 3-5 business days. I named conn's & tell them what juan had explained & requested easily can use a loaner television since i had been also told from the repair department. That its up to the manager with this. They informed me they didn't have any accessible i had been just going to must wait it out. So on fri 26th i called to discover when the part was in. I had been told no. On mon 29th i named no component, & lastly tues 30th the part was in. Today actually i had been told by service technology & the guarantee dept. That i'd hear from them once the part arrived in. But, who was calling who? I had been calling them! I put up the first available day that was thurs oct 2. They explained the service agent would call me between 730-9 am & i would like to know what time to expect him. Used to do not get a phone & named that morning after 9. The one who answered the telephone within the fix abandon mentioned the service agent wasn't answering his telephone & he didn't understand what time he was due out below, but he'd keep calling him. Finally around 10:30 i acquired a phone from juan & he explained he'd be available between 2-4. He gets to 4 & changes the pcb panel. He puts the board in & requires it out, places it in & requires it out. Then he closes up it & stated "this isn't operating they sent me a faulty panel" i-say how is that possible you simply bought it in the production. He explained "it's possible especially with toshiba" i-say well that's bad whatsoever. First we get a faulty pcb primary pc body once we have only possess the television for 5 weeks today, & you then get a fresh one directly from your manufacture & its faulty again. I said that doesn't make me feel proficient at all. He stated "properly that is toshiba" i mentioned they send defective components, & he explained "yes" then he said he'd facilitate the new component & phone us he's not named! I named conn's on the next of april. & wanted to speak to some supervisor because when we purchased this television we were sold a warranty repair that people paid an additional 200 & fifty dollars. What's it done for all of us?! I had been told that christina was the manager of the abandon & that she was in a gathering. I stated would you please leave a concept for her to call me back, i had been told yes. Thirty minutes later i named again & was told the same she was in a gathering & she'd call me back. I waited. At 5:50 i named & was told by maria that christina was gone for your day. I expected her to i want to talk to someone over that abandon since which was very unprofessional of christina to depart without returning her communications. Karen put me onhold & then she disconnected me. I tried calling back but and then get a saving saying the warranty fix abandon was closed for your day. On friday morning march 3. I created an earlier call for the warranty fix abandon & was told that christina was unavailable she was focusing on profits. I told the agent i had a need to talk to a. I had been delivered to ruby (who stated shes the supervisor of this abandon). I told ruby our perdicament & when i was speaking with ruby she put me onhold twice. That we thought was very rude, & very unprofessional. She said that conn's wouldn't change our tv & that it's nothing related to them being released three times. She said it depends on the price, if we begin charging them more then your tvis value they'd replace it. Whoa! Since is the 4th solution i've gotten how the guarantee works. Ruby explained she'd individually consider this issue & talk to juan & contact the components abandon to get them facilitate this part for me personally. She also assured me that christina could be calling me back. I waited half the day fri & didn't hear back from juan, ruby or christina. And so i named conn's customer support perhaps i really could get support there. The broker noticed me out, & completed an "esclated complaint form". She said what happens now is the fact that it visits customer service administration & they call you back within 24hrs or christina may call you back. I waited the remainder of friday for juan, ruby, christina, & today a person service manager to call me back. Nothing! On saturday while driving from my kids football game to my kids track match. I named customer service again & talked to pat. She looked up my account & stated. It looks like they bought the component & it ought to be in on the 10th. Delay one minute that's not expediting something. That's even longer then your first time they ordered the component. I stated i'd like this television changed. I don't feel comfortable with the primary pc body no longer working, & your service brokers review " its known for toshiba to send defective items" she said she'd re-ship the e-mail & have someone from customer support management phone me. Nothing! Today mon oct 6.20 days later. I named client serive again! I had been told they'd send another esclation type & i ought to expect a call. Yes you guessed it, no-call! I don't know where to show anymore. That is my first experience with connis, & i let you know what it'll be my last. I'll also tell everyone i understand about how bad thier customer support is. They might careless about you or subsequent thier own methods. I'll tell them don't buy an extened warranty from conns, it generally does not do you worthwhile. Can anyone help us, and just how can a business continue to market defective items. I'd like a brand new tv!!!
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