My 62" DPL TV was purchase as a gift 23 months ago. I watch the Television approximately six hours a week. The Lamp failed, and the store told me there was a recall on the Lamp.
I register my product, but never received any notification that my product was recall or there was a class action law suite about my product Lamp. I am very disappointed as a consumer of several toshiba equipment in my home from 3 Laptops, Television, and DVD Player. My Toshiba Television 62HM15A did not even last a 1000 hours before the display went blank. The customer service personnel are very impatient and seems to want to rush you off the phone. I told two female customer service personnel I wanted to ask a question, and they told me to wait, next thing I notice the call was transferred to another agent and I never got a chance to ask my question. One Customer service personnel who transferred a call that took about 11 minutes came back and told me the other agent hung up on her so she was going to call back again and talk to a manager. I cant believe even how difficult it is to find this page to write this complaint. Very disappointed and yet no solution or resolve to my reason for calling customer service..
0 comments