Description: On 8/13 your representative technician # 0806893 came to the house to diagnose the problem with the machine as it stopped mid cycle leaving water in the bottom. He said it was a touchpad failure. I paid $158.00 and was told the part would be sent to me in 3 to 5 days. Well after several backorder phone calls. A call to your company after 2 weeks to complain that mold was growing inside the machine and a call to whirlpool I recieved no solutions other than to wait. Finally my husband called and whirlpool overnight the parts, now two because they said your tech ordered the wrong part the first time. A different tech came to pick up the parts. We informed him he needed to fix it. This man 0057769 a Ben McPowell, opened the panel and determined it was a fuse. A FUSE he had on his truck. I waited almost two months for a fuse! To say the least we are very upset. Also your tech said he was to take the parts and send them back to whirlpool. Well that wa!
Sn't what whirlpool said when we called them after he left. They were to contact you regarding the parts. I feel cheated. You left me without a dishwasher for over 50 days when the part was on the techs truck the first day he arrived. I am a victim of an incompetent repairman. My water and electric bill increased due to washing the dishes by hand as we both know dishwashers are more economical. Not to mention the mold that grew in my machine. After calling your company to complain they told me to drain the water. I paid YOU to fix it. If I had to drain the water why did I pay you? It should have been taken care of by your overpriced incompetent technician. Besides the over inflated price you charged me to repair my machine. If your tech would have told me it was a fuse the first time I could have paid him the $75 to diagnose the problem and got the part on line for $12.00 and replaced it myself!
I would have saved at least $70.00 and had the machine right away.instead I went through almost two months of waiting for parts I didn't even need. There is no way I would recommend you company to anyone else. And believe me I will report this to whirlpool as high up as I can go. I feel I have been unfairly overcharged as well. I could have had any local repair guy come and fix the problem for $60.00 plus the parts. I am very dissatisfied.
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