I have been a customer of Aaron's Rental ever since they opened the Pooler store. Their employees, namely Jason, have always treated me nicely and been respectful. Even now I have a problem with them over a Sony laptop that I only had a week. It tore up, the screen, I do not know why. The company was going to fix it or replace it, but now that I have it almost paid off, I was paying on it while they were supposed to be trying to fix it.
The Sony was over $1,500, close to $1,800 with their taxes and interest. I was doing the 90 day plan, as I had already bought 2 other computers from them. They earned my trust, but not now. I would not recommend them to anyone. I am out of my laptop and all the money I paid them, and I still have to pay off the balance, almost $500.00.
I understand fairness, as I own a company myself, and after 35 years in business I have learned the most important rule: the customer is always right, and you go out of your way to make your customer happy. Have they done that with me? I would have still been a gold star customer, one who would recommend them to anyone, family or friends. I am hurt and upset that they will not even try to work with me. Since I only had the computer a week, they could have just given me another new computer and taken a loss, or had mine fixed. Now I have a broken computer and I am out of all my money. It just does not seem fair.
What makes it so bad is that I am being called a liar and treated like I did something wrong. All I have is their word that I broke the computer, and I know I did not do it. Trust given does not seem worth much to a company like Aaron's. I would even take a lie detector test to prove I did not do it, but are they willing to prove themselves to me? No. All they can say is sorry, they cannot help me.
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