A&E has the worst customer service around. I have a GE gas range that was sparking. I called Lowes and they diverted me to A&E Repair and they actually wanted to wait 2 days before coming out. I argued and they came that day, but now they are saying that it will take a week to have the part mailed to us. I offered to pay for it to be overnighted. They can't even get in touch with the manager to have it approved. While I was on the phone, I got 2 phone calls on my cell: 1 from their parts department and one from service with totally different stories about the part being ordered and when they can come out and fix our range.
I am going to be calling Lowes and telling them all about this and also calling their corporate offices, hopefully something will change.
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