We simply ended our connection with AHS. This drop might have been 30 years people having a deal together. We were sick and tired of poor people quality, inexperienced businesses they send for repairs. We’ve observed a steady decrease within the customer support offered. Despite all our decades to be faithful clients, they constantly attempted to refuse statements or substitute devices that may not be fixed.
We'd an issue having a blocked bathroom and obtained a notice from AHS stating it was no further included in the agreement since the plumber they sent stated a foreign-object have been pay it. It was not the case. They delivered an inexperienced plumber who followed dirty footprints on our recently washed carpet, had no cloth to put on his plunger or auger in, dripped filthy water all around the ground and carpet, and didn't unclog the bathroom.
Your hot water heater required changing, however they declined to do this. They stated the hot water heater was mounted improperly which was what triggered the issue. The organization AHS sent was the main one who mounted it. It was the ultimate straw that triggered us to stop our agreement. It was not till my spouse published a notice towards the State-Of California Dept. Of Insurance they abruptly were attentive to our hot water heater scenario.
I'd get so stressed with each fix which was required. A couple of years before I'd to hold back 6 months to get a component for my 3-year old washer since AHS wouldn't obtain the component from Sears and employed various other supplier. This provides you a of the kind of customer support they offer.
They've no customer support boss to make contact with to try and get issues solved. You've to replicate your circumstances towards the individual who replies the 800-number, plus they have support facilities in many claims. You can't consult with the exact same individual. You've to begin once again explaining your condition.
The strain of having bad customer support doesn't create AHS worth having. I currently may contact an area plumber who arrives and protects the issue easily and effectively. I informed AHS that I'll inform anybody I understand to not utilize their support.
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