I bought a townhome in 1995. The truth is that the A.E. Cruz 40 gallon gasoline hot water heater was mounted from the contractor. It survived a great 11 years.in January it died. I bought a Kenmore Power Miser 9 fuel hot water heater. The truth is the installment man explained that they're the same hot water heater. They simply punch a-6,9, or 12 showing the quantity of guarantee decades you're prepared to purchase. I've a 9 year guarantee, thus Power Miser 9. I essentially mounted it myself using the aid of my dad who's a marriage plumber for around 50 years. Anyhow, we mounted it on Jan anything of 2006.in March I'd no heated water. I named the 800-number privately of the container plus they related me to another person who addresses the guarantees. They consequently linked me to Sears. Sears explained they do not manage the guarantees or even the support. I had been informed they employ plumbing companies to set up and do the support. They offered me the amount for that nearest plumber they use within my region. This individual stated I'd need to buy a permit to truly have the work completed.in six-days they delivered a man out to check out the hot water heater and he explained it had been the thermostat. He changed it. He also quit 5 minutes after he mounted it. 5 minutes after he was eliminated the pilot went. I went thru the telephone numbers once more to discover that it'd be another day or two for him to obtain below. He turns up two nights later and claims I suppose it had been the container. Evidently it's damaged inside and water leaks out and drops onto the pilot and places it out. Another six-days for that permit that I'd to buy for 70 bucks. He turns up and claims properly we did not do the installation which means you need to spend 140 plus tax and costs to corridor the poor one aside. I actually donot care at this time since I simply need heated water. My spouse and that I have an 11-year-old child. We'd been without heated water to get a week 5. I've had the brand new hot water heater mounted and operating. It's today May and that I do not have heated water using the Kenmore Power Miser 9. I contact and undergo the same rude individuals employed by Sears or Kenmore. Who actually it's addressing the 800-number for customer support. I feel the same task, being informed they'll deliver somebody the first 6 days from today. My spouse calls three times later and claims she can't move a later date without heated water. She's informed that they can contact us in a couple of hours. They'll deliver somebody out the moment possible. Five hours later she calls and it is informed that about the purchase within their pc it claims that somebody may contact us within 24 hours. My spouse describes that she was informed somebody might contact us back soon. They're rude and state that it's difficult in order for them to assist us that rapidly. Our level is the fact that Sears offers Kenmore items. Over my entire life period to date I've often respected Sears items. The truth is they were usually great with customer support until a few years back. Why am I spending money on repairs on the hot water heater that's said to be coated for 9 years? It had been changed in under annually and today it's 7 weeks later using the second one from Sears. The very first Kenmore Power Miser 9 survived 10 weeks. The 2nd one survived 7 weeks. Another surprising shock is the fact that I had been informed from the Sears or guarantee people who my hot water heater is protected under warranty till 2008. I'm confident I'm taking a look at an electrical miser 9 showing a-9 year guarantee. I'venot requested about this however but am mad. How could it be that National businesses are instantly in a position to make the most of law-abiding people? How could it be that Sears customer support is actually only a laugh? I've declined to cover another permit or support of any sort. Ideally I'll obtain the aid I deserve. It's Searis defective item. They must be accountable for it. This is actually the second one I've experienced in 17 weeks. When may we get justice within this nation? Be cautious that which you are informed by businesses promoting you items within this nation. It'll not just set you back your hard earned cash but every whiff of individuals and certainly will ultimately cause you to insane with enough rage to create your face explode. Itis poor enough that it occurred after five weeks useful but to occur again after just eight weeks itis unforgivable.
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