I placed my order on July 24th for a cell phone to replace the one I have that is no longer working. Their website said it was in stock and after entering my cc info I was given several options for shipping rates: the basic (and cheapest) was ground which would take 5-7 days and the next up was a 3 day for 19.85 and the next was a 2 day for 27.?? And the next was overnight which after seeing the 2 day price I knew I could not afford because let's face it if I could pay an extra $45 or so in shipping I would not have to use a website.
So, they sent me an email on the Thurs, 24th and again on the Fri, 25th the first was a recap of my order (including the 3day UPS) and the second was a confirmation of the order (including a tracking # and again the 3day UPS) the next email I received was from DHL saying they were shipping the phone to me via ground and that was on Wed, the 30th and the "expected delivery date" was Monday Aug 4th. So, the phone finally arrived 11 days after I ordered it.
I sent a request to be reimbursed the difference of the ground cost vs the 3day cost and got no reply. Then I added that if they continued to ignore my requests I would have no other option but to report them to the BBB and anywhere else that would listen but they ignored that also. THEY HAVE A 100% MONEY BACK GUARANTEE POSTED ON THEIR WEBSITE BUT IT IS A LIE, DON'T DO BUSINESS WITH CELLULAR-BLOWOUT!
If you have a similar complaint please post it here or with the bbb.
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