I bought a replacement headphone jack for my iPod for $22.00 from Kokopelli Music through their website in which they unconditionally guarantee their products. I installed the item and it didn't work. It had the same defect that I was already experiencing and most iPod headphone jacks eventually get, namely that when the plug is inserted, audio only comes from one side of the earbuds. That leads me to think that they could be reselling parts.
I contacted the company via email and after numerous attempts they finally responded by asking me to send them $35 along with my iPod and if they determined the part was defective, they'd return my check. That is not totally unreasonable, but very impractical for me to send my $380 iPod off to them. If they had described that this was the process of their guarantee, I would not have purchased from them.
Stephen
Phoenix, Arizona
U.S.A.
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