After paying a sitter $15/hour to be at my home between 8-5 - it is 5:45 pm and still I wait. I called Sears yesterday for a smaller time window - not an option. I called them 3 times since 4:00 pm to hear when he is arriving, "any minute now". This is ridiculous service. At this point I could have read a mower repair manual and fixed the darn thing myself! So, I'm already out the money I paid the sitter and I still have a broken mower. Sears - do you wonder why you are struggling? Give me a break!
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