I went to this location on on JUne 5th because i needed an oil change and I was having problems with the heating/cooling system. While I was there they told me my heater core needed to be replaced. They said they would order the part and in woudl have it in 3-5 days. Four hours later I finally had an oil change and was able to leave.
While waiting the three to five days for the part I was able to drive my car but I had to keep 5 gallons of water with me to keep it from over heating. Seven days later on JUne 12th I was finally told that they had the part and would be able to repair my car. This was a Thursday. With the understanding that this would be an all day job it takes some planning because I work 40 miles from where I live.
Knowing this I took MOnday June 16th off from work, dropped my car off the night before so it would be there when they opened and they could start on it and be finished and I would be able to get to work the next day. I called them at 7 am the next morning to make sure they knew what was going on and I was told that everything was fine and the work order had been started. THREE HOURS later one of the managers, Cindy, called me and informed that they did not have the part.
When I asked how this could be possible when I was told that it was there 4 days earlier she told me she didn't know, but that the parts warehouse never received the order. Which is odd because I was standindg there when she ordered it on June 5th. At this point I explained to them that i had to have my car, because everyday they had it was a day missed from work.
I was then PROMISED by a MANAGER that I would have my car by 5 pm the following day. When I called to check on it at 3 pm they had not even touched it. There explanation was that the part did not arrive until that afternoon.
When I asked why they hadn't at least started on it and gotten it ready for when the part got there the only reply I could get was, " I don't know."
At this point I have gone thru every manager in the store and I am tired of dealing with them. Know one can explain to me why i was told the part was there, when it wasn't, no one can tell me why i haven't had my car fixed.
I called the customer service hotline and the idiot there put thru to the store. I don't want to talk to the poeople at the store anymore. After calling customer service back and asking to speak to the supervisor, i was told that there wasn't one there. Why isn't there a supervisor there at three in the afternoon. So I left messages with the district manager who still hasn't called me back.
I work in retail, and if one of my customers had a complaint as serious as mine, we would do whatever we could to help them. However no one at this location, and no one at corporate has even tried to help me or given me a reason to let them complete this $600.00 job. YOU would think that they would care about a a siginificant sale like that, but thye obviously don't, and they certainly don't care about their customers.
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