On May 7, I called for my Priority One Service on my Neptune (Maytag) washer and unfortunately was connected with A&E Factory Service. This was the beginning of a long and frustrating experience. The service "technician" (and I use this term loosely) arrived late costing me a full days work, was rude beyond belief, spent half his time in my bathroom, and then told me the control board needed to be replaced but that he would have to order the part and it would take 10 days to arrive. When it arrived I was to call for an appointment to put it in. I was charged for a service call, labor, AND the part. After he left I thought it was ridiculous that the part should take so long to come so I went online and found a company that had the part in stock at a much cheaper price than I was being charged. I ordered it and it arrived the NEXT day. I installed the part myself in 10 minutes and threw in a load of laundry only to find out that the washer still didn't work. I then called a LOCAL repair service and talked to a real technician who diagnosed the problem over the phone, asked for the serial number of the washer, ordered the part under warranty and 3 days later at a third of the price of A&E, the washer was fixed and running like new. I returned the unneeded part and refused delivery of the part A&E ordered. I'm still fighting them to get my money returned to my credit card. A&E states they don't receive documentation I mail them, they gave me a bogus name and address for the CEO of the company, and stated on a conference call with my credit card company that I did not pay with a credit card. If you need appliance repair - GO LOCAL! This company is headquarter in Texas and Illinois. They only have 5 people staffing the customer service department and all they care about is getting your money.
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