This was a gift that I purchased for a friends mother. Upon opening the box which was not the right one it had no manuals or warrantee card. My friend called me and said this is anything but new and certainly used. His Mom is 81 years old and this was to be a gift as she just lost her husband so we are trying to make her comfortable. But to send out a package that looks used and old is not fair.
I have some other emails and the first lady I spoke with seemed sincere in helping me. Jennifer was her name. Then along came Matt Rand who was late in reaching me as well as only emailing me. He explained that he put the BILL in the box. Okay thanks for showing her the price number one. I further explained I was not happy with his actions and needed real help. I would at this point have notified my CC for a chargeback and ended it all.
But Elaine hired someone in her building to do the TV connections and now after many days was behind the eight ball. He told me he would arrange a pick up and take it back. Very long delay in contacting me as well as his response was dumb. He should have called me as I was told asked my problem and resolved it. But he took it upon himself to decide badly what had to be done. Sorry but he made the problem balloon.
Now I should tell Elaine to wait an have this removed and I will replace it for I was foolish when I bought this used TV. Sorry that is not my solution. You tell me where we are headed and I am easy to get along with. I need to say this that I only wanted to help my friend and this company ends up creating a full blown diaster. How and why do I explain to my friends mom that it is being replaced with another refurbished one. Should have had the manuals and looked brand new as most refurbed products do. I have purchased refurbed in the past with no problem at all. Thanks for nothing.
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