So I have used Neweg in the past without a problem. My problem happened when they were offering a promotion for the XBox 360. You bought the XBox and received a promotional gift card. I was looking to purchase a computer at the same time so I used their online chat "support" and explained that I wanted to purchase the XBox and use the promotional gift card towards the purchase of a computer. I was told that wouldn't be a problem, that I should purchase the XBox and then apply the gift card to my purchase of the computer. I make my purchase, but no redemption code is given for the gift card. I contact the online support a second time asking about the gift card and am told that they will mail it with the XBox. I explain that the first person I spoke to said I could immediately use it for my computer purchase. I was apologized to and told that the card had to be mailed and that they could not give me a redemption code, but the computer could still be purchased when the card arrived at the same price. I accepted that and waited for my package.
A week later I get the XBox and the gift card from Newegg. I log on to buy my computer, but now it is $200 more expensive. I contact the online support and explain that I attempted to buy the computer the previous week, but because of an error on their end I was unable to. They offered to take $25 off the price. I explain that this is unacceptable, that I was told the first time I could immediately use the card and then the second time that I could purchase the computer for the original price. I am now told that the promotion for the computer I wanted is over and all they can do is take $25 off. So, then I tell them I want to return the XBox and the gift card and am told I can return it, but I will have to pay a $75 fee! With so many tech companies out there vying for my money why be this way? I build my own computers. I maintain my own computers. You would have made a whole bunch more money from me if you had honored what you said you would instead of going for the quick buck.
The funny thing is that I also do the computer purchasing for my job and so in reality this has cost them approximately $15,000 since the incident.
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