The screen on my Roadmate 2000 cracked and I called the support number for assistance on a Sunday. I was told the service rep (Tony) opened a repair ticket with all the information I gave them, including the quoted price for repair of $95. As it might have been my fault, I was ok with that.
HOWEVER, on Monday when I called back, I was told the price was $15 over what I was quoted the day before and there was no information included on my trouble ticket. I told them that was unacceptable and "Joe" told me that was the way it was. Not a lot of money, but still, the principle of the matter made their service unacceptable. I hung up...
Called back after two hours and got "Ralph" and I asked to escalate to a service rep in the U.S. I was told there was no escalation available. I told him that I was under the impression that Magellan was an American company, but I was informed that they are Indian; all service calls can only be addressed in India. I hung up...
Called the San Dimas, CA direct number on Tuesday and had to back in to the company through the switchboard 00 operator option. Spoke with the stonewalling receptionist who told me the service department in the San Dimas office was in a meeting and no one was available. I was transferred to a full mailbox.
Called back, tried again, and the receptionist transferred me to India, even when I asked for a U.S. Customer contact.
Called back again and got cut off.
Cut to Wednesday: tried the backdoor 00 number for San Dimas and it was not available any more. Why trouble themselves with customer complaints when they already have the money?
Hmmm, sounds like a scam company to me.
Thank heavens Cobra and Garmin make gps units.
MAGELLAN SUCKS!!!
Fred Branson
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