» Electronics and household app. » Complaint / Review: Signtronix - Snotty customer support. #301046

Complaint / Review
Snotty customer support

Signtronix doesn't have bad, customer support, it has Snotty Antagonistic customer support. Their tech support has no idea about the cable pinout for the programming cable. All they knew was that it was a 9 pin cable. I asked for a supervisor. About 1/2 hour later the supervisor called back and had an attitude immediately. All she would do is sell me the cables, before I could get any farther, she had to verify the company I was associated with. The sign owner bought it from a reseller. Signtronix will only support their product for the original owner, and this is not transferable. These signs sell for from $1885 to $3000 and it appears that Signtronix doesn't want to support it if they can get by without it. I can't imagine anyone buying from this company a second time. I give them props for making their sign control software available online. Jeers for having such a snotty, antagonistic customer support supervisor. I just wish I could remember her name...

Offender: Signtronix

Country: USA   State: California   City: Torrence
Address: 1445 W. Supulvida Blvd

Category: Electronics and household app.


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