I ordered A Motorola v265-refurb. Online for my daughter, paid for 2 day shipping in order to get it activated as quickly as possible, received it 4 days later, however the weekend was the cause of that. I Get ready to charge her phone, plug it in and guess what? It doesnt charge or even act as if it is plugged in. Now I have to tell my daughter that she has to wait LONGER. So, I try to call cricket but they are closed. Ok, nowtheir recording says that I will have to call in the a. M which I do, and explain the problem to someone who shows no concern at all but tells me "I can't help you, you'll have to go to a cricket store" does not say this cricket store or that cricket store JUST A cricket STORE, which I also do, explain situation, and am advised by a girl who acts as if she is too good to be there working, "We don't do that here, you need to go to 84th and washington and handle it there, By then I feel like I have had enough of crickets B. S, however, I nicely thank her and leave Full of the cricket experience. When I get back to my office, I place a call to the dept authorizing returns. After 28 minutes of sitting on hold a representative answers, and I explain this whole bunch of B. S AGAIN and that I want to return it bcuz your company's customer service is horrible. He takes offense to this and proceeds to ramble incessantly about how "no it doesn't and don't let 1 bad experience ruin it for my relationship with cricket etc. So, I give him the opportunity to remedy the situation by getting me a working phone, he declines and says that I will have to take it to a cricket store again. If I choose to send it back that I will have to pay to ship it and wouldnt be refunded my original shipping chgs. Either, I ask to speak to a mgr. And was flat out refused, and only after listening to this D. B for another ten minutes did I get the return auth. Number. I ordered online so I wouldnt have to go to a store. I work 6 days a week 12-16 hrs a day and don't have the free time or desire to run all over when
1) I ordered online for a reason
2) they sent me a non working phone that I couldnt even activate and make 1 phone call
3) Your rep sent me somewhere non specific, knowing that they didnt fix or diagnose phones
4) SEE 1 THROUGH 3
I am so angry about the way this was handled and the way that I was treated. I am going to start blogging and create an ANTI CRICKET WIRELESS forum website or clearing house if you will Telling ALL, about my experience and looking for others who have also. I will devote all of my free time to getting the word out that cricket is not interested in making customers happy, just getting their money and leaving the cust. And concerns flapping in the wind. I am considering a lawsuit against cricket over this ordeal. Returning this phone will cost me probably $25.00 in shipping chgs. For crickets screw up just to return this P.O. S Phone. I am aware that I will not get much money from a lawsuit. However, the bad publicity cricket will get, i am sure, will stop them from doing it to at least a few other people. I had such high hopes for cricket and was going to get one for my son too but after this NO FRIGGIN WAY!!! Cricket bites!!! I am sure you will see more from me once I get my blog on about cricket, file a complaint with the FCC, PUC, and any and all other regulatory agencies, consumer groups that i find who may be sympathetic to a 13 year old mentally handicapped girl and her parents, who after getting her a cell phone for safety and to give her some independence, (after the accident) was sent defective equipment and then asked to spend more of their limited income driving all over to have it looked at, then when sent to the wrong store were expected to drive to another across town and/or pay addl. Monies to return said NON working phone to you for a delayed 30 day refund. Horrible customer service, but my little girl will get through it.
dale
dupont, colorado
U.S.A.
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