Bought Boost phone for my daughter on DEC 22 as Christmas gift. First month is free. When free month was over I took phone from my daughter for disciplinary reasons. Around Feb 13th or 14th I called to reactivate and was told that I should wait until due date of Feb 22nd because if I paid at that time I would be charged $55 and then have to pay $55 again on Feb 22nd.
I did as I was told and made 2 payments on that date which would have covered Through April 22nd. On March 23rd or so, phone went dead. I called customer service to find out why and apparently they credited 1st payment to January, which was free...
I threatened to go to Cricket if the situation wasn't taken care of. Only response I got from the CSR was there's nothing I can do. She acted like she was in a hurry to get me off the phone, not solve the issue. They are losing a customer over $55 not to mention the bad publicity they are getting.
I then emailed their customer service. The response I got was they were sorry for my issues but that they needed more info and I need to call customer service again. Why would I wait on the phone for so long to get the same crappy customer service. I responded I had already did that and that got me no where. Never rcvd another response from them.
I would advise anyone against Boost. Should have known better since they are part of Sprint.
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