April 4: Bought Motorola i425t phone through Boost Mobile and paid 20 dollars to put minutes on it. Went home, charged the phone and then called on a LAN line to activate the phone. Customer service was real nice. Activated my phone immediately but forgot to activate my Web access. Called to fix problem and they did. I was told to wait 24 hours to use web. Left phone alone.
April 5: Tried to access web on phone and received message that it was unavailable. Called Boost and was told that they have an outage and there was nothing they could do. I was then hung up on. Called back and told them to fix my charges for internet since I could not use it. They refunded me the amount but never fixed the problem. I was told again that I had to wait 24 hours for them to fix Web. Turned off phone and waited till next day.
April 6: Turned on phone and checked web and again no access. Also checked balance and account usage and again was charged for Web access that I could not use. Called and was told that I had to wait 24 to 48 hours this time so they could fix outage but this time no help with money charged or credit to account. Was abruptly hung up on. Called the Web Tech support and was told not to call again. HUH??? That is what they are there for. Called Boost again and was told that web was down but could download apps and ringtones and wallpapers because my plan and phone allows it. Tried but it failed. Called back and was told again that it was an outage and now it affected the online store and was told to check back in 24 to 48 hours.
April 7: Called again and was told that a ticket was made to fix the web problem and store problem. Told them that web was up but still not store web. Told me that there is nothing they can do and to wait 24 to 48 hours. I then started to see a pattern. Called back after being hung up on and asked to speak to a supervisor. Supervisor told me that it would be a while before it was fixed but Boost would not compensate Pay as you go customers for anything. Then treated me as if I was not important by saying, smugly, 'you activated only 4 days ago'. I told him that I was a customer still and I deserved to be treated with more respect than a piece of dirt. I then asked to speak to his supervisor and was told that his supervisor did not take calls from customers. Then I asked to speak to Technicians over the Web and Store and was told they do not take phone calls from customers. Then I asked to get the corporate number and was told they do not take customer phone calls and that he did not have that number.
Conclusion: Still do not have the services I paid for. Customer Care (if you can call it that) is rude, not educated in their phones or services, and very hateful. Have called corporate number that was on a blog and left message but no call.
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