Debited my bill six times from my account; they owe me $280!!!...
I can not belive this has happened to me. I USED Cingular's automatic bill pay where it was charged to my debit card each month and that is how i paid my bill. This month i got charged SIX times!!! Six!!! I have contacted my bank who said it is Cingular's mistake b/c they requested payment 6 separate times! I first contacted Terri at AA Communications in Quincy, IL who did not even BOTHER to call me back to help me out. When i called her she told me i was to fax a copy of my bank statement to cingular.
Well i could see i was getting nowhere already so i called 611 (customer service for cingular) and spoke to maryanne who told me i would have to fax the bank stament in and that it could take up to 7 days to resolve. Yes 7 days! I said do you understand my acct is over drawn b/c of this mistake and i am accruing $20 a day charges for this? She said i cingular would reimburse me for this. Well i was not satisfied with that and i called billing who transferred me to collections where i spoke to oliver (more helpful than anyone so far)
And i explained everything to him and he said my acct was not showing a $280 credit, it was just showing the one time payment. I was to fax in my bank statment and now this would be expidited to be resolved in 24 hours. Well they have until 7 am tomorrow morning to resolve this and i have a strong feeling it will not be resolved. I'm documenting EVERYTHING i have done here. I really don't even know what my next move will be. More phone calls i suppose.
Jen
quincy, Illinois
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