Debited my bill six times from my account; they owe me $280!!!...
I can not believe this has happened to me. I used Cingular's automatic bill pay where it was charged to my debit card each month and that is how I paid my bill. This month I got charged SIX times!!! Six!!! I have contacted my bank who said it is Cingular's mistake b/c they requested payment 6 separate times! I first contacted Terri at AA Communications in Quincy, IL who did not even bother to call me back to help me out. When I called her she told me I was to fax a copy of my bank statement to Cingular.
Well I could see I was getting nowhere already so I called 611 (customer service for Cingular) and spoke to Maryanne who told me I would have to fax the bank statement in and that it could take up to 7 days to resolve. Yes 7 days! I said do you understand my acct is over drawn b/c of this mistake and I am accruing $20 a day charges for this? She said I Cingular would reimburse me for this. Well I was not satisfied with that and I called billing who transferred me to collections where I spoke to Oliver (more helpful than anyone so far)
And I explained everything to him and he said my acct was not showing a $280 credit, it was just showing the one time payment. I was to fax in my bank statement and now this would be expedited to be resolved in 24 hours. Well they have until 7 am tomorrow morning to resolve this and I have a strong feeling it will not be resolved. I'm documenting everything I have done here. I really don't even know what my next move will be. More phone calls I suppose.
Jen
quincy, Illinois
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