Since exactly how we all have exactly the same issues with exactly the same Mitsubishi TVs and bad support I needed to determine if anybody is or understands and lawyer that may have some solutions in regards to what type of option we may have. We have all invested a lot of cash for these TVs to possess this several ongoing issues and expenses. This can be a big reliable organization that individuals be prepared to get quality items from, however it does not appear this may be the situation any more.
I bought my 52" DLP in 8, and my light went about the Sunday evening prior to the Super Bowl (2/2/08), that I'd quite a sizeable celebration prepared. After I named Mitsubishi on Friday morning (needed to wait till then since the worldwide organization of Mitsubishi is shut about the breaks), they explained that while I had been out-of guarantee they'd deliver me a brand new light within two business days easily send them my evidence of purchase, that we did very first thing Wednesday morning. I subsequently named on Thursday to confirm they obtained my fax and was informed they did which I'd obtain my new light on Friday by 5:00 pm. While no light came on Friday I called again and was informed the division that's capable to monitor my deliveries shut at 5:00 pm, which somebody might contact me in the day. Friday morning rolled around but still no light with no return phone, and so I called again ensuring it had been before 5:00 to ensure that I really could keep in touch with somebody in the USA, however they stated that the division prevents getting inbound calls at4:00 to create call shells which I ought to obtain a call that night. Nothing.
Ultimately this morning (Mon) I named at 2:00 to be certain that I acquired somebody, and after obtaining the run-around from another support repetition within the Philippines for fifteen minutes despite the fact that I told him I needed to become used in an National repetition immediately, I talked to someone within the Firm's components division in Irvine, CA. He explained the greatest he might do for me personally is provide me an upgraded light in a reduced cost of $200 that we might subsequently obtain 3-5 business days from tomorrow. This really is after being informed that I'd get a free replacement light in 2 business days last Wednesday. After trying to explain to him that its not my issue the people over-seas are supplying the incorrect info he decided to deliver the light free of charge, however it may nevertheless get 3-5 times. After I requested to talk to a boss, he stated that he'd need to place in a demand to truly have a supervisor evaluation my document and contact me in two times. I have never named someplace and never had the opportunity to keep in touch with a boss.
0 comments