I requested a service call on my Hitachi projection TV and the people sent out were not qualified. They were just delivery people. The two technicians sent out looked at the TV and stated that it would need a new green projector. They called back to they shop and then gave me an estimate of $550 to repair the set. I told them that I didn't want to spend that much and then I paid them for the service call. I continued to research the problem on the internet. I downloaded a service manual for the set and found the simple on site adjustment for my problem. I then called the owner, Earl, back to ask for a refund since the adjustment should have been done during the service call but since the people sent out were unqualified they had not done the adjustment. The owner, Ear, l said that he had incurred expenses by sending these people out and if I had let them take the set into the shop it would have been serviced by a qualified technician. I explained again that this option was not presented and the delivery guys represented themselves as technicians. The owner told me that they had been very busy that day and so he had sent the delivery/pickup team instead of a service technician. But he assured me that they had "picked up" diagnostic ability from working closely with the service technicians. I explained that I had expected qualified service technicians to come to work on my set and that I wanted a refund since that had not happened. The owner flatly refused my refund.
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