Short and Sweet.
This Company is a Disgrace to Honest Merchants everywhere. A Brand New Samsung LNT-4065F, a gift to my son for Xmas Died on 12/27. The store refused to exchange it for us, though they had them in stock. I also purchased a Bosch Stove the same day, was promised delivery on 12/21. Wife took off from work to accept delivery which NEVER CAME.
It was delivered the following day, and when I called them to reduce the 100.00 charge for shipping, they refused. I went to the store in person the following day and Picked up the TV myself, not trusting their delivery service for my sons Gift. They then credited me back half of the delivery charge from the stove delivery. DOD also promised us the stove would be converted from Natural Gas to Propane by the delivery people. The deliveryman almost cried to me saying he told the shipper. Dod. He had no clue how to convert it. And was told "It's EZ" by the jerks at DOD. It took ME 2 hours to read through the instructions and convert it myself. Then the LED Readout for the oven controls and temp. Died.
Don't even THINK about dealing with this company. I have filed a complaint, the first of Many, with the BBB. I also, at the time the TV was purchased, took out an extended warantee with Repairtech. When I contacted Repairtech to inquire the terms of the contract, and register the TV with them, the Contract # DOD provided me with was INVALID. When I called DOD they gave me a new #. When I tried the reg the NEW # they told me my # referenced a CAMERA Lens, and not a $1,400 Samsung LCD TV. DOD is "Looking Into it". As will the Div. Of consumer affairs of NJ, soon.
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