I called Dish Network in Oct. I explained to them that I would like to purchase a soffit mount for my Dish. I told the customer service agent that I was placing gutters on my house. I wanted to know if I could just buy the soffit mount kit from them. My local radio shack was out of the soffit mount kits.
The agent explained that since I had been with Dish Network so long, (about 3 years) that there would be no charge for equipment or service. He said he would set up a service tech to do the installation.
I asked the tech the same thing as the agent. Is there any charge for the installation or equipment. I was told by customer service that this was free.
The tech said there are no charges.
My soffit is vinyl attached to studs. This guy was clueless on how to attach the equipment. It was late and he really did not want to do the job. He was 2 hours late by the way. The service agent stated that he would be a my house between 11-4. He arrived at about 6:15 while I was in the middle of dinner.
I took him around back and showed him the area where the dish was.
He said he could not find a stud to place the equipment on. Being that I built the house, I showed him where the stud was. He then said well this is too narrow to put the equipment on.
He really did not want to do the installation. I asked him what would satisfiy you to attach the soffit bracket to.
He stated that he would need solid lumber to attach the equipment to. I said will you give me five minutes. He said o.K.
I went to my garage and got a piece of lumber and my cordless saw and nail gun. I cut the wood and nailed it up.
You could see shock in the guys eyes when he realized he was actually going to have to hook this thing up.
He finished setting the bracket and said do you have any Allen wrenches? I said not that I could find in the next few minutes. He said you will have to tighten the screws on the bottom with Allen wrenches or the unit will blow over with a high wind. It this happens you will lose your signal. So now we don't even have the right tools to do the job.
He left me with a Dish Network Service agreement. The area for labor has a big zero written through it.
The line on hardware charges has a big zero through it. Description of services has SOFFIT MOUNT written on it. I am now getting a bill since November that states I owe $100.00 for labor.
Do not take the word of a phone agent that says it is free. They also said I did not report the charges.
My wife did call and dispute the charges. It sounded like the woman she talked to was in India or a forein country. Her accent was so thick we could barely understand her. She did not understand what we were asking, she kept stating that we owe $100.00 and there is nothing she can do.
That's great customer service isn't it?
I called today and cancelled my subscription. I usually pay online, and on time every month. I just don't get where customer service went. Maybe when enough people leave them they will get the picture where there money actually comes from.
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