Last year I bought a Magellan Roadmate 760 for myself and for my Dad. Both had to be replaced - mine before I had it a month, my Dad's after about 6 months. Amazon.com replaced mine with no hassles. Magellan replaced my Dad's, again with no hassles. Both replacements have worked well. HOWEVER, when it came time to upgrade the maps, the nightmare started.
I spent an entire day arguing with Magellan GPS "customer service" (and it was the entire day, 10 AM to 6 PM) about screwed up software update orders and a bad disk that erased my entire GPS unit without reloading new maps. I had placed an order for a software update for my GPS, but a $20 off coupon didn't get credited, so I called customer service to fix the problem. Their solution was to cancel my order and have me reorder, except they never canceled the original order. This was after I found out that their sales department doesn't actually take sales orders - you have to order online but their web site had been offline for an update for a week. I also ordered software for my Dad's GPS.
My disk came. I followed instructions to load the new maps. The erasing of old maps part worked perfectly, but the uploading of new maps, not so good. So I called to find out (1) why the original order had not been canceled and to get the charge off my credit card, (2) find out what happened to my Dad's software, (3) cancel the extra order and charge the correct amount to my credit card, (4) get a new disk to finish loading new maps to the GPS.
Their solution, after a lot of yelling and waiting and talking to really stupid people, they would send me my other 2 orders (which had been placed on hold for some unknown reason) and I could send one back and they would credit it to my account. And, I could send in my GPS so they could upload the new maps. Well, they had me on that one as I currently have a $300 paperweight instead of a GPS unit. The other stuff was just too stupid so I told them to cancel all the software orders.
The customer dis-service guy actually asked me why I wanted to cancel my order. I told him I wanted email confirmation of the orders being canceled. He said ok. I told him he really needed my email address if he was going to send me confirmation. He said oh, right. I said "give me the confirmation number now and send me an email". He said he couldn't but he would send the email. I said "you are just saying that so I will shut up and go away, right?" He said "yes". He never did email me anything and 2 days later I received another disk in the mail. And a day after that, a third disk. I sent all three of the disks back - on my dime.
I am still waiting for them to credit my credit card for the cost of the disks. My Dad decided it was all too much insanity and he didn't really want to upgrade his maps after all. Hopefully I will get my GPS back with new maps on it. However, it has been a month now with no word and no GPS.
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