Today I've been to the local Sprint store on two seperate occasions. The first time I was told that only one phone line qualified for a upgrade rebate, but not the other on my family plan. We got the phones at the same time.
So the lady told us that we should call the customer service people, because they couldn't help us in the store.incompetent? So my 9 months pregnant wife and I left, I called and was on the phone for about 45 minutes, half of which was on hold.
After the lady on the phone mysteriously "found" a "code error" she told me she fixed it, and now both lines qualify for the upgrade rebate. Great I thought. So, we returned to the Sprint store. Where, we ran into another problem. Apparently, we don't qualify for the same 250 dollar instant savings. Only 150 dollars, but we've been with Sprint for two years, why cant they upgrade our phones for free?
So we left. I called the customer service line, where after a 1 hour and 30 minute phone call, where the last 30 minutes were on hold, ended up with them hanging up on me!!! We heard a click!
This was terrible. After two years of service they couln't upgrade our phones for free? And its no like we were asking for the most expensive phones either. A new customer would have only paid 200 bucks for two phones. But we would of had to pay 400 dollars. Sounds crazy to me.
Please don't support Sprint. They're awful, and have no respect for existing customers. And this isn't the first problem we've had with them either!
So when our contract is up in a month, we're leaving. And finding another company.
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