I ordered a digital camera online, and purchased through this company because they offered the lowest price (Order placed on evening of Tues. 11/27/07). They offered a secure site through which I used my credit card to buy the camera. I thought everything was safe. After placing my order, the company sent a confirmation of my order to the email address I provided. They then sent another email saying that I had to call the following day to confirm my order to a guy named James.
Here is an exact copy of the message:
Please call james from our order confirmation department at ext: 201 to confirm your order at 800-958-0054 (*Note the lack of punctuation & lack of a signature, esp. From a business email account — a red flag this isn't a legit business.)
Approximately 15 minutes or so after placing my online order, a man from techondigital.com called my home to confirm my order (specifically, he mentioned something about having a problem using stolen credit card numbers— no kidding — and then proceeded to push me to purchase an additional memory card & battery pack for the camera. He was trying to sell me a 1 GB card & generic batteries for only $89.99. He also told me numerous times that everyone who orders a camera also orders the extra memory and batteries. Everyone, apparently, except for me. After nearly 10 minutes of continuously telling him no, that I was not interested in any accessories for the camera, he hung up. I got the feeling he was more than a little frustrated.
When I called techondigital.com's toll-free number to check on the status of my order, I was notified that the camera I had supposedly ordered had been backordered for approximately 7 weeks, and that my order had been subsequently canceled. The company did this without even notifying me first. I told the customer service rep that this was the first time I was hearing about my order being backordered, and then being canceled, he said, "Oh... Well, you'll get your email, or something like that." I emailed the company requesting something in writing confirming that my order had, in fact, been cancelled, which I have yet to receive. I guess customer service isn't one of their strong suits. I think this is very deceptive, dishonest, and fraudulent way to conduct business.
Moral of the story: If something sounds too good to be true, like buying a Canon PowerShot SD870 IS for $269 to your door, then it probably is. Don't do business with these folks — you'll regret it.
They also go by a lot of other different business names. If you g00gle it, you'll see.
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