I called to order the Canon SX100 IS on Wed 11/21 after seeing it on www.86photovideo.com for $204. I spoke with Jason at ext. 231 and he assured me that the camera was in stock and that it could be shipped and received in time for a charity event to be held on 11/27. Jason was very aggressive in trying to sell me accessories for the camera repeatedly, which I declined again and again. He became very rude and short with me and finally I got an order number from him and was hung up upon. Now today 11/26, I call to find out if the camera had shipped, wait on hold for 1 hour and told it is on backorder. When I state the assurances Jason made to me about receiving the order by 11/27, I was told the camera would ship in 2 weeks and then was hung up upon when I tried to cancel the order.
I find the company's misleading and aggressive sales procedures deplorable. This company should implement better customer service with less wait time on the phones, better inventory tracking to ensure accurate stock and not least of all better salesperson training to be courtious and helpful.
What I really think is that 86th Street Photo and Video advertises deceptively low prices on cameras then tries to force customers to buy the accessories at highly inflated prices to make up for the loss leader. When a customer declines to purchase the exhorbitantly priced accessories, the order item becomes suddenly on backorder with no notice by email or phone. The salesperson hung up on me when I tried to cancel the order that I now have to fulfill with another merchant in order to receive it by tomorrow. I sent an email through thier website to cancel my order.
I will call my credit card company and tell them to decline any payment to this company. Then I will forward a discription of my 86th Street Photo experience to all websites that rate online merchants, the BBB, NY Dept. Of Commerce and also to Canon.
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