I ordered a solar fountain pump, it worked two weeks and then quit. I sent it back at my expense. I was told it would be tested and I would be notified of the results. I never received any communication. A few weeks late a new pump showed up, but no solar panal? So I called and asked where the panel was. Another weeks or so later the panel showed up, and another pump! What I had received was not my original equiptment, but new stuff. My best guess was that the unit had been defective. I set up the new unit and for a few weeks it worked fine. But then it quit again!
I called again and was told to use the same RMA as the first return. I again returned the product as my own expense and enclosed a letter that since this was the second defective unit I had received I did not want to receive a third, but to please credit my credit card in full.
Today I received an email telling me I had a gift certificate issued for this company? When I called to find out what it was, it was in relation to my return, and it was only for 85% of the value of the product. I did not want a gift certificate, I wanted my refund.
The company refused. They told me to read their terms and conditions. Thier terms and conditions do not address new product that is defective, so I do not understand why I should be charged a "repair fee", or a "restocking fee" for the return, It's not like I changed my mind and just didn't want or need it anymore. If the pump had worked as advertised, I never would have had to return it in the first place. And I would be happy.
So now I am out about $125, no pump, and a company who's products are poor and not supported, so why even considering using the credit. I will be contacting to dispute the charges to my credit card, and filing warnings on every website I can find so no one else has to suffer what I have.
It is companies like this who scare consumners away from shopping on the internet, and who give solar technology a bad name.
I have solar lights and a fountain pump from other companies, and they have been working flawlessly for over a year.
Please, do not do business with Silicon Solar!
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