Below is a letter we sent to Silicon Solar. We never received a response of any sort from the company. We also stopped payment through our credit card company and filed a protest with them. We recently received notice that our appeal had been denied and that we would have to pay for the solar pump even though it is completely useless. How are these crooks able to stay in business when they continue to rip people off? Why aren't they in jail where they belong?
1 December
Mr. Adam Farrell, President and CEO
Silicon Solar Inc.
Corporate Headquarters
15 Catherwood Rd.
Ithaca, NY 14850
Dear Mr. Farrell:
On October 15th I purchased an 18-volt solar fountain pump system through your company's web site. At the time of purchase I was told by the salesperson that I could add a battery to the system I purchased if needed.
After a few days of trial, I realized that a battery would be required; so I called your customer service department, spoke with Corey, and requested a battery. I was then told that there was none available for my system because I had been sent an out of production model, but that one could be modified to fit my system. After hearing nothing for another week, I called again and, after yet another week, was sent a battery pack for a 6 volt system that would not work.
When I called again today, Corey told me that the only person who knew how to modify a battery pack to fit my system was no longer with the company so I was out of luck. Moreover, she added that since I was beyond the 14 day return period and, notwithstanding my repeated efforts to resolve the situation within that period, I could no longer return the out of production model delivered to me.
Since I relied on representations made by an agent of your company when entering into this transaction, and since these representations have proven false with the result that I now have a product that does not meet my expressed needs, and since the 14 day return period expired as a result of these misrepresentations and delays caused entirely by Silicon Solar's lack of timely and accurate response, I ask that Silicon Solar refund my $301.12. Purchase price.in light of my experience with your company, I will return the system I have as soon as I receive the refund.
Please reply within 10 days of the date of this letter. Thank you for your prompt attention to this matter.
Sincerely,
C: Mr. Matt Farrell, Vice President
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