First American markets itself as a "Home Warranty" company.in fact, when you place a service call to them the will send out a tech who can charge you what ever extra cost that he/she would like. The warranty does not really exist. For instance the tech attempted to charge me 150 dollars for a 40 dollar permit. When I called First American, they told me that after I paid the $55. Oo dollar service fee, the tech could charge any amount for "non-covered cost" In fact I was told that others had been charged 700.00 or more for the same service. Bottom line I have been without air conditioning for eight days with temps the past seven days reaching over 100 degrees. I have been told my a/c will not be replaced until Thurs or friday. A full 12 days after my call. On top of that. The initial charge after the 55. Oo service fee was over 450.00 dollars in "non-covered amounts." Most of the additional fees were 110% markup. The company apparently encourages their subcontractor to offset their low bids by overcharging customers.
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