I purched a Lyra MP3 player for $179.99 ($40 more than I seen it at Wal-Mart which dosent carry it anymore). Little by little I was lossing songs I downloaded. Two months went by and I couldnt bring any songs to play.
I called the service center and spoke to lady (March 17th). This is 12 days before the 90 day warrenty expirs, I was told that the player was defective and I should send it back with the recipt, no problem. So I went back to the store and was told it would take a few days to recove it, great!
After a few days I sent it back to Thomson Inc. I need it to pass the time at work, but I managed without for a few weeks.
I finaly call to check on the delivery date, I was informed that I would have to pay $50 for service and parts, But I dont want it fixed I am suspose to get a new the lady said. I was told that the warrenty had expired, but I figured it was defective the day I brough it which, to me means the Co. Would be more than happy to sent me a new one maybe even a coupon. Nooo! I had to pay, so could I talk to a supervisor." he will tell you the same thing I told you", but could I still speak to him?"no". Could I get the name of your distric and general manager?" we dont give that information out".
This cant be a real money making business, there is no way thay have a building any where, It must be some guy selling out the back of his car.
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