On 8/12 I had purchased the Sony dcr-trv350 camcorder which had been advertised on this vendor's website as being NEW. It arrived on 8/17.
Upon opening the shipping box I immediately noticed that the factory seal upon the product carton had been broken. I then removed the contents to inspect the item more thoroughly.
I observed that the camera itself had scratches along portions of it's body. There were scratches alongside the swivel led screen attached to the camera. I noticed that near the outside rim of the lens opening there were small nicks as well as fingerprints along the circumference of the metal band that surrounds the lens.
In addition there are small nicks on the inside of the lens assembly near the area where the threads for attaching optional filters are located. There are also other scratches on the other side of the camera on the darker portion of the body near the video light & control L jack.
I noticed scratches near the vcr/camera/memory/off switch, the eyepiece has a scratch on the underside. There are scratches on the top of the camera near the nightshot switch. There is also a scratch on the battery pack.
The manual included with the unit has obviously been read. Many pages have bent corners & folded pages. The back of the manual appears to have sustained water damage. One instruction supplement was stained with red liquid & another appeared to have a foot print.
The cover protecting the (infra red) focusing component was also scratched. The cover that protects the the lens from damage was scratched. I took note of a fingerprint on the lens of the optical viewfinder as well as some slight scratching on the upper body near the eyepiece.
I also observed that the remote had many fingerprints upon it's face & back and felt "greasy", as if the remote had been previously handled by greasy or sweaty hands. The ac adapter also has slight scratches & I noticed that one of the prongs on the AC plug that inserts into wall outlet is slightly bent.
Contacted vendor numerous times for refund. Vendor at first denied that camera was used, but the admitted it may have been a "display" model. Vendor refused to provide a full refund.
I took note that as of 4/3 the BBB of New York reports having received 9 complaints directed at this company 8 of which never received a response from the company. Of those complaints, the majority were based upon selling practices and product quality.
Various other consumer ratings sites feature many complaints from other customers who have been victimized in similar ways which usually involve advertising new goods but delivering used sometimes defective equipment.
K.A.
Rincon, Georgia
U.S.A.
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