Yesterday I received my T-mobile To-Go phone that I had ordered on Sunday, March 25th. Pretty speedy delivery. Later in the evening, I decided to put my phone together. I opened up the back of the phone and found out that I had no battery included!
I called customer service, was put on hold for several minutes three different times (which I expected). The last customer service rep I spoke with informed me that they needed my SOCIAL SECURITY NUMBER to be able to send out a battery, which they forgot to do in the first place! I DID NOT and WILL NOT give them my social security number. A $50 phone is not worth getting my credit all screwed up. I have perfect credit and intend to keep it that way. Besides, I am using the To-Go phone, which does not require any more payments. I have paid for it. I'm done.
The rep said she could "get around" not having my social security number but asked for my permission to call me and get it if the battery order didn't go through. They were overnighting it at no charge. Yeah, right. So, now I have wait and see whether my order for the battery, which should have been included in the first place, goes through. They will not get my social security number and if I have to send the phone back, I will and I will never use their phones again.
She said my options were: 1. To give them my SS# and the order would go through, 2. Not give them my SS# and the order might or might not go through, 3. Send the entire phone back for a refund or 4. Go to a T-mobile store and PURCHASE a battery.
These don't sound like very good options to me.
Will give updates as more information becomes available. I am giving them until Monday to send me a battery or I am writing them a very detailed letter explaining that they can not deny an order because of a refusal to give a SS#.
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