I made a trip to my local Circuit City store after seeing a great deal on a nice home theatre system (Denon DHT487DV) in the Sunday paper weekly circular ad.
I went to the customer service area after not seeing the item in stock and informed them of my intent to purchase. After 20 minutes or so, the CS person along with the assistant mgr realized that this was a pricing error and refused to sell me the item at the listed price. I asked to speak with the store mgr and as he came out, he also was carrying the "freshly printed" sign to post around the store of the mistake.
I feel that it should have been honored since no signs were posted. I had a friend that worked at this store and had him call the manager today about this and the mgr told him that the signs were posted the day before I came in there which I know for a fact was a lie because prior to me going to customer service, I searched the entire store for any kind of sign due to this being such a great deal. I am assuming that the store is trying to CYA.
I have filed a complaint with the Better Business Bureau local office, however, I am wondering if I may have some type of case (bait and switch, false advertisement, etc.). I have also contacted the corporate office of the store and was transferred to the regional mgr, left message, however, have not heard back yet. Any help would be appreciated.
The Store Manager by the name of Don Gillis was the one that came out with the printed items to post. I told him that I felt that he should be obligated to sell this item at the listed price. He informed me that he "would not" sell it to me. The bad thing is that I spent almost $3,000 at this same store just under a month ago on a new plasma tv and mentioned this to the mgr and he replied with a very condescending statement of "and we appreciate your business". I then asked what he could do for me and he replied with "I am not obligated to do anything".
Can you believe that someone in customer service, especially a manager would say something like that?
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