I went to Wal-mart store #299 yesterday to purchase a Executive Chair for my office. My boss gave me permission to purchase a chair, so long as it did not exceed the $100 dollar purchase limit on my corporate card. I located a chair for $98.66, so I thought I would speak to a manager and ask if they might work with me and give me a "small" discount on the price, (enough to cover the taxes), so that I could purchase the chair for just under $100. The manager told me "no" that they would not help me with this. I can't believe that Wal-mart (as big as they are and the millions of dollars they make a day), would be so unwilling to work with me on this.
Now here is the real catch to all this... When I returned to the office, I decided to see what they had online at walmart.com. I located the same chair online (that I was going to purchase in the store) for $92.96, with tax the total would be $98.54, just under the $100 I needed the price to be at. So I went back to the store and was promtly told that the store "will not match" the price online for the same item. I thought... You got to be kidding me, especially when the website has a "find store" button online, to help you locate the item at a store in your area.
So "Wal-mat", what happened to "customer service" and "we care about our customers", what a joke.in reality you don't care about the "customer" one bit. For a store manager to not work with me on this purchase over a "$6.00" discount, when you can find the same item on their website for less money, makes absolutely "NO" sense to me. Why would a customer want to pay more for an item at the store, when they can get it for less online? Especially when you offer "free delievery" to the store?
If the store can replace the item in their inventory with the same item to be shipped to the store, why won't the store manager work with a customer on the price? Or is Wal-mart that hard up for $6.00 that they must "rip-off" the customer on the price at the store vs. The price online? Go figure... So much for Wal-mart being "customer friendly".
Garrett
Bowling Green, Kentucky
Canada
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