Cingular associated my account with an account that is not mine because someone tried to utilize my debit card to pay their account fraudulently now I cannot add money to my prepaid phone via credit card.
Cingular wants a letter from my bank but the bank won't provide a letter because the debit card was denied at time of payment, and therefore not used fraudulently.
Cingular does not accept the fact the two accounts are different address, different people and not associated with each other.
Any ideas other than drop both Cingular and my bank?
The good news is it has not shown on a credit report.
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