As I am writing this I am awaiting a refund on a camera phone I ordered over Christmas. I ordered it for my granddaughter but found out after my daughter had purchased her one. So I called Net 10 and cancelled my order on 12/11/06. They said they would refund the money in three days. When that didn't happen I called again and they said they had to get the phone back.
I never got the phone from Fedex as I called them and had them send it back.net 10 received the phone on 12/16/06. Since then I have spoken to 6-8 customer service people who have all told me different things from it takes 7 days to you have to write a letter to it's being processed.
I got the corporate office number from the internet and spoke w / a Byron who told me no one ever processed the refund now this is a month later. I continued to call the corporate office who connects you to customer service who repeats the same process of checking everything and putting you on hold.
I managed today to speak to a Carolyn in the Vice Presidents office of Steve Kitrell? And told her of the events. I did file a report w / the Better Business office who says they have 30 days to respond. Carolyn said there was no reason they should have not processed my refund. She did call me back today and said the refund was processsed and to call her if I did not get it. We'll see.
Now I would suggest anyone who purchases this phone to be prepared to go through what I did for over a month if you have a problem. They have the ability to take the money from your account immediately but have very poor refund service and unaccountability for their customer service agents.
I purchased a phone for myself but will not be renewing any minutes. I would suggest another cell phone service with a more reputable company. The corporate office is not very accessible to get help from and there are a lot of complaints about this company. People should start filing complaints w / the better Business Bureau and your Attorney General's Office for consumer services in your state. If they get enough complaints they will be fined and not allowed to do business in your state.
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