I was a former Dobson Cellular (Cellular One) Customer, one who was with the company for several years. While with Dobson Cellular I recieved good customer service, had a good plan, good phone coverage, and was overall impressed and satisfied with their services.
In Deceber of 2007 I was informed that Cellular One was merging with AT&T. I was sold or told by the AT&T salespeople that I had to swich to AT&T. They also informed me that I had to buy new phones, they told me that the free phones were cheap and that they did not work. I was also told that AT&T was a better company and had better coverage.
In early January I finally made the transition. I attempted to make my last payment to Dobson Cellular (Cellular One) that is to make sue that all bills were paid, and would have a clean break to move to AT&T.
The very night that I tried to convert to AT&T, it was very painful, as I had to wait three hours in order to disconnect my old phones and set up with the new ones. The manager at the time was present, her name was Shab. She was eating, talking on her cell phone and ignoring me and the salesperson (who was new) who was attempting to set up the new account for me.
Also present was another sales lady who did absolutley nothing.
After 3 hours of waiting - I went home with 4 phone, two old and two new.
From that time on I had little or no phone service - and the salespeople would not help me after that.
I have a photo business and did not have any calls for at least two weeks. Missed three events - it cost me around $1,500 in wages.
I tried numerous times to have the Dobson phones disconnected and only have AT&T Service.
Since that time I have been charged nearly $1000 for phone service that should be only around $300.
I was double charged, had my phone disconnected many times, have been misinformed and lied to.
Since that time I have filed a complaint with the Federal Trade Commission, several other govermental agencis and have contacted several attorneys.
I do not apprciate unethical behavior, being charged for bad service and locked into a contract.
There has been a lot of of pain and suffering.
I am a photojournalist and a journalist. I plan to contact our local paper, the internet, the Washington Post and the television stations.
You will know that I do not like bad service, being lied to, and pushed around. My family is suffering because you have taken our grocery money, have not been able to communicate, and have had lost wages.
I will sue for pain and suffering!
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