I purchased an I-Pod for my son for a previous Christmas. I purchased a 2-year REPLACEMENT warranty. The store was selling Over-the-courter replacement warranties as hassle-free, no need to send anything off or wait for something to be returned. Just bring it to the store and they will REPLACE it.
The I-Pod has stopped working properly and although it has been almost 2 years, it is still under the original purchased warranty. I took it to the store for the REPLACEMENT and I was informed that the store no longer does those as of this past June 1. They told me that the over-the-counter warranties were just something that their "individual store" was offering but they have now reverted back to the general Best Buy warranty and that I will need to send it in and wait for a voucher.
Since I was in their "individual store" I saw no reason for them not to honor the warranty I purchased from their "individual store." I informed the counter help and 2 additional managers that I purchased my warranty before their change in policy and it should be honored under the terms at the time of sale. Of course, they would not.
I will have to resort to sending it in and hope the company will do the right thing even if the store will not. But, from the looks of all the complaints, I have my doubts.
Statistically, only 1% of all dissatisfied customers actually file a complaint. With all the complaints on this site being only 1% of the complaints, I wonder how they stay in business. I know I will never step foot in their store again.
I have also downloaded a complaint form from the Illinois Attorney General and am filing a complaint with them and I will refer them to this site, also.
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