I recently became a new subscriber to DirectTV. About 10 days prior to installation, I was charged $431.31 for a HD receiver, before signing any contract etc. I was told I would have 30 days trial period by the phone sales person. The installer even told me this, as I did not like some of the features of the receiver immediately on hook up. After 4 days of having the service, I knew it in no way compared to the prior provider (ROR redacted competitors name) that I had had for years.
I contacted DirectTV and was reassured by them that because I had the 30 day trial I would be refunded the $431.31 for the HD receiver, so I went ahead and cancelled. Weeks later after promptly returning the receiver, I called DirectTV to find out why my account still has not been credited. They now say, oh well you can't get refunded for that. After many phone calls to supervisors I am getting the same answer. I am fuming as Direct TV basically lied to me several times to get me to try their service. Hmmm, $431.31 for four days of leasing the receiver! That comes to more than $100 per day to watch their inferior satelite programming. I never would have paid for the $431 lease fee if I would have known it was not part of the 30 day trial. That is just absurd.
Direct TV customer service has been the absolute worst I have dealt with in at least the past 20 years. The last supervisor I asked to speak to, may not get back to me for 72 hours according to their policy.
Sharon
PHOENIX, Arizona
U.S.A.
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