Called IdealAV and ordered a Samsung DLP on 7/12. Went back on the internet and did some research on this company. Found out, they had many alias, and each one of their names had terrible reviews. I immediately called the company back, about an 1 1/2 later to cancel this transaction. To my surprise, speaking with Jeffrey, order has already been processed and shipped. 1st lie! I never received confirmation via email which he told me he had just sent. 2nd lie! We both went round and round, I had to get my husband invloved, finally I just told them I called my credit card to cancel. I am now disputing it with my credit card company.
This company will not let you cancel once they have access to your credit card. They are rude once you finally get to talk to someone on the line, they will bully you and say they have attorney's and you will be sued for all the money they are out, and they will outright lie to your face.
Their whole goal is to get a credit on your card. If you get a dispute and charges are taken off, they will still try to charge you a 15% restocking fee if there is a cancellation!!! It is a headache to deal with the credit card company, but do everything you can do to get everything taken off.
Stay away, they are con artists who are getting away with stealing money from consumers. Contact the New York attorney general Elliot Spitzer 1-800-771-7755 if anyone has dealings with this company. They need to be stopped from theft, fraud, stealing.
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