Back in July I purchased 2 Cingular cell phones with the family plan.in November my wife went to Bosnia with one of the phones. When she arrived in Bosnia and tried to call me her phone was not working. She brought it to a cell phone shop to be repaired.
They called her and told her it was a networking problem so she went back, picked up the phone and put it away since she could not use it. On May 15 I went to Bosnia to visit for a month. When I returned to the United States in June 16 I was going through my mail and found my Cingular bill. To my surprise it was over $6000.00. Before I contacted Cingular to find out why my bill was so high I called my wife and asked where the phone was. Apparently, while the phone was in for repair the Sim Card was stolen.
I contacted Cingular and they said I was still responsible for the bill. I then received another bill from Cingular and it was over $15000.00. Cingular was contacted many times and kept transferring me from one representative to another. They were not very helpful. Back in Bosnia there was an investigation into this theft and 3 persons were apprehended and confessed to stealing the Sim Card from the cell phone.
Cingular is threatening to send my bill in to a collection agency even knowing there was a theft involved. I am still receiving documentation from Bosnia and I am paying to get the documents translated and notarized in English. Cingular has informed me that in order to use International roaming I must first contact them to authorize this feature. I never authorized this feature nor do they have authorization from me to add this to my account.in closing this is a form of Identity theft and I have the proof that I did not make any of these calls. Unfortunately, Cingular does not want to hear about this and are still demanding payment and threatening to send my account to a collection agency. I am asking if you can please help me with this situation.
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