I am writing to complain about a serious incident that has occurred during from the dates of May 66 until present.
I, on May 6 paid my phone bill on line as I always do in the amount of $65.02. On May 7, I realized that I had used the wrong checking account to pay this bill. I called Cricket customer service department and asked if there was a way for me to change the account information before the debit pulled from the account. The service rep. Said no, it's too late. I checked my account daily for the debit to try and pull from my account and it finally did on May 9. Once it hit my account, of course, it bounced because it was an account in which I was closing out and had a zero balance. Immediately, first thing that morning around I called Cricket customer service department and gave them a good account to pull from and of course, it was denied I assume because I had now had a check to bounce.
I immediately went to a Cricket store and explained to the associate on-site what happened and she led me to a machine in which she instructed me to put my money into and pay my bill. I made a payment in the amount of $67.00 on May the 9th. I received a text message on my phone from Cricket at 10:02am stating that my payment in the amount of $67 had been received. Please keep in mind the date of May 9th because then my account was turned over to TRS Recover Department on May 11th.
I received a phone call from TRC about a week later stating that I owed this check in the amount of $65.02 and a Returned check fee in the amount of $25.00. I stated to the rep from TRC that I had paid this and gave him my receipt number. He said that Cricket should not have taken this payment from me and that he would take care of it. Assuming that all was well, I was surprised to receive another call from someone at TRS stating that they want their money. I explained for a second time that I made this payment and the rep. Once again said, I'll take care of it.
I then receive a statement in the mail from TRS dated May 19th stating that I owe a dept of $90.02 — $65.02 for the check and $25 for the NSF fee.
The dilemma starts here. I called TRS and explained my situation, that this file, electronic debit, or what have you should not have been received in their office as it had been paid. Of course, they tell me to pay the bill and are more than insistent this time that it has not been paid.
Then, I received a statement from my bank stating that there were several overdraft charges on my account in which they were requesting payment. TRS had tried on two separate occasions to pull this $65.02 from my account on May 15th, and May 26th keep in mind that my account was paid on May 9th, the same morning in which I paid my payment. I do take responsibility for the first draft from Cricket in which I am obligated to repay the $32 service fee for insufficient funds in which I paid, as this is not the issue. The issue is that TRS pulled on two separate occasions making my financial institution charge me each time for the attempt.
I called the corporate office of Cricket and spoke with an employee I think last Wednesday May 30th. She and I both spent several hours on the phone with this TRS Recover department in which we were transferred to Merchant Services, Telecheck, and a Research Department. After spending around three hours on the phone, Juana and I had exhausted every option we had in order to get this issued resolved.
We then called again the next day to try again to get it resolved as Cricket should never have sent this information to this company as it was received to them on May 11th, and I made my payment on May 9th before 10:00am.
The major issue is that 1) this company has listed my name in the National Computer Files as a dishonored fund transfer in which they have not received payment. 2) The company is still trying to pull from my account charging me $32 each time. Please understand that since my name has been placed in this National Computer Database I can no longer write a check at a grocery store, it will affect employment opportunities that I try to obtain. Not to mention the fact that I stayed on the phone with Juana - -Cricket Corporate and TRS probably a total of 6 hours and still today this issue is not resolved in which I used all my long distance minutes trying to get this rectified.
I just called TRS again this morning and this account is still showing that I owe this fee. I am extremely upset and feel as though I have not received the service from Cricket that is due to me. Juana was very helpful and I am grateful to her for her efforts; however, a week later and the issue are still not resolved. TRS says that Cricket must retract the request for processing of this debt with their company as they have paid Cricket the $65.02 on my account and until Cricket does this, my name will remain in the account and they will continue to try and collect on this account.
I am outraged that as of June 7 this issue has still not been resolved. I am reporting this same document to the Better Business Bureau. All I asked Cricket to do was:
1) Cricket retract the filing of my account to TRS
2) My name be taken out of the data-files with Telecheck
3) My checking account be refunded the $64 for the overdraft fee's
4) My phone be credited for the long distance minutes that I used trying to rectify a situation that should have never happenedCricket should never have turned this over to TRS
5) Cricket refund this company, TRS the $65.02 in which they say they have paid Cricket.
All of these issues I have addressed with Cricket and as of a week later are still not resolved. It looks as if Cricket is going to keep the money that TRS received on my behalf— which the never should have. And, in the process make me pay it back! Can you believe that a major company such as Cricket cannot handle a simple process in getting this corrected. Now I can see why they have been reported on this site before
Anita
Winston Salem, North Carolina
U.S.A.
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