I bought and activated a Tracfone on May 7. As of today, May 31, I have not yet been able to make or receive a single call. As others have stated, I've spent literally HOURS and HOURS on the phone with the "Customer CARE (ha-ha) Center".in utter frustration, I finally called the "Executive Customer Resolution Center" in Miami, at MY OWN EXPENSE, and after 40 minutes, the rep said he would call me back.
I've been through everything that every other poster has stated... Endless "checking with a supervisor", being put on hold 20 times for 2 minutes each, calling back the next day, waiting 48 hours, entering a mile of codes... And the list goes on and on.
When I came to this site to check for complaints, and seeing the exact same problems for numerous others, I have decided to let my phone stay on ROAMING, and use up the minutes, and then I will return the phone. I'm tired of their run-around, their lack of response, no resolution, and utter lack of respect for customers or our time wasted while we patiently try to get what we've paid for... A phone that works. Never again will I do business with this company.
0 comments