The acute problem right now is, TracFone has pocketed my $96.86 I paid online last night, but I did not receive the minutes I paid for. Their customer assistance agents claim that their computers show I got the minutes. When I insisted I still have "0.00 minutes", they then put me back and forth "on hold" for most of two hours. I had to hang up, call back, was dropped, bounced around, fed the same old lines "let me update your information again... Or let me put you on hold while I talk to my supervisor..." I then started insisting "I just want my money back; I don't want the minutes anymore." They were then upable to accomplish that. One polite agent (and one more informative than most) admitted that she just could not pull up my information on the computer, and neither could her supervisor. I simply cannot afford to spend hours and hours just to get back my $96.86.
This comes after a 6-week period (Aug-Sep 08) in which I actually spent a total of about 10 HOURS (!) on hold with TracFone agents, because they were technically unable to change my phone number to my desired area code. When I FINALLY found someone at TracFone who was able to resolve my problem, she admitted she was astounded to see that TracFone had repeatedly tried (and failed) to change my number to the number I already had, but was trying to change FROM!
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