I purchased a Sharp XR-10X Projector at www.preferredphoto.com with the confirmation number: 42579004. Unfortunately, their product has been not delivered as agreed.
The amount that was charged to my account was $845.00 for the non-refurbished product. The product they have sent to me was refurbished, and the refurbished price that is on their website is $647.00.
Therefore, to resolve the problem, I asked them a refund of the difference in the amount of $198.00 and I sent them the copies of their web pages, and a copy of the check out page and copy of their confirmation e-mail. None of the records show the product is refurbished.
The customer service reps were very aggressive and they told me that I'm wrong and rejected to pay the difference, they tried to sell me extended warranty.
They told me that if I don't want to accept extended warranty they can pay me $50 or I can return the product with paying extra $150.
I didn't accept any of them of course.instead, I wrote a complaint letter to them and I will make my complaint to anywhere necessary. I wish I couldn't spend so much time and afford to solve a problem like this. I will never do business with them and I suggest everyone to do the same thing.
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