I purchased 2 cell phones from Wirefly.com in November on Wirefly.com.Com. I am supposed to receive 2 rebates, each $200 for a total of $400.00.
I waited the 2 months, as stated by all the rules and sent them my bill (both of them) paid up to date with all UPC and receipts. [I made copies of everything]
After sending in the paperwork, it took a while for them to acknowledge the paperwork, but it finally showed up on the www.cellphonerebtes.com / www.rebatestatus.com website.
It does show both rebates but nothing has changed since then.
I first starting emailing them in March 1, it the reply has been and till this date is still the same..."Sorry for the inconvenience, your rebate is pending review. Please check back in 2 weeks."
I have checked back every 2 weeks (My email program reminds exactly every 2 weeks). I have gotten the same response EVERY SINGLE TIME.
The last time I inquired, I ask for a name and I got this:
Dear Consumer:
You are communicating with Elisha employee id 9585, Only for this last response. If you have a complaint to make you can either call customer service of write to:
Complaint Department
PO BOX 134
Niagara Falls NY
14302-0134
As we have stated before your rebate is still under review. We apologize for the inconvenience.
Thank you for contacting us.
Customer Contact Center
inphonic. Rebatestatus.com
I later responded, that I don't want to file a complaint I just want my money. Well, that didn't work either. I just got a plain and simple - check back in 2 weeks.
I have pretty much given up hope, and I still can't believe this is happening... $400!!! Lost!
What really kills me is that if I would have submitted the paper just 1 minute late or made a typo they would have immediately denied my claim, but now they are the ones not following the rules.
If someone out there from inphonic is reading, please contact me if you can help.
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